Transportez votre animal avec style

Our store is committed to shipping ordered items within 48 hours of order validation (no orders are processed on Saturdays and Sundays).

A shipping confirmation email, including the tracking number, will be sent to you when your order is in transit.

All information regarding the delivery of your package is available on our delivery information page.

You can track your package by clicking on the link: Package Tracking

For any other questions, you can contact our French support 7 days a week from 8:00 a.m. to 7:00 p.m. via the following email address: contact@filoucat.com

We process the orders you place quickly, usually within 12 hours.

For this reason, you have 12 hours after ordering to send a cancellation or modification email to contact@filoucat.com

Beyond this time your items will already have been shipped, so we will not be able to modify your order.

Despite our careful selection of trusted carriers, your package may arrive damaged.

Contact us at contact@filoucat.com and our team will get back to you to replace the defective item or offer you a refund.

Don't worry! You can return your item up to 14 days after receipt.

Contact us at contact@filoucat.com and our team will get back to you with return instructions.