General Conditions of Sale (GCS)
Preamble/ Seller Identity/ Access to Professional and Commercial Rules (if applicable)
The preamble recalls the purpose of the general terms and conditions of sale. It also makes it possible to recall, where applicable, that certain products for sale on the site are subject to specific sales conditions. The preamble also makes it possible to understand the associated professional and commercial rules that the seller intends to comply with, if applicable.
These conditions notably indicate the following information:
- Means of reproduction and archiving of these conditions
- The legal notices of the FILOUCAT website
- The general conditions of use of the FILOUCAT website
- Essential characteristics of the goods offered
- The different steps to follow for the online contract conclusion
- Technical means of identifying and correcting errors made during data entry
- Languages offered
- Terms of archiving and access to the contract
- The means of consulting the professional and commercial rules to which the seller intends to submit
- Legal and contractual guarantees
- Delivery times, costs, and terms
- Delivery tracking and costs of remote communication techniques
- Price
- Payment methods and security measures
- Details on how to exercise the right of withdrawal,
- Contract duration and price validity.
Last updated on 01/01/2022
FILOUCAT is a service offered by CHABBI WORLD
Email: contact@filoucat.com
It is first specified that these conditions exclusively govern sales made through the FILOUCAT website.
The current conditions are addressed to a consumer who has full legal capacity. These conditions apply to all orders you place on this site.
FILOUCAT is not the manufacturer of the goods for sale; it holds a sales authorization with Sanan Pet Products Co. Ltd and Jinhua Sanan Pet Products Co.,Ltd.
The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, FILOUCAT is committed to maintaining quality and current manufacturing standards.
If the product and/or characteristics do not match the product received by the customer, we invite you to review our refund policy on the FILOUCAT website.
The current general conditions are presented in French.
Section 1 - The different steps to follow for concluding the online contract
- Order
Online: https://www.filoucat.com
You make your selection by browsing the pages of our site. Your selections are added to your cart when you click "Add to cart." At any time while browsing our site, you can confirm your order by clicking "Payment."
- Contract Validation
When you click "Payment," a confirmation message appears. It summarizes all selected products and options. On this page, you can either update your cart by modifying quantities and/or removing item(s), or proceed by checking the box: "I accept the General Terms and Conditions" and "Secure Payment."
You must verify all information submitted in this order form, particularly all elements necessary for delivery (delivery address, access code, telephone numbers, etc.). The prior collection of the user's identification elements (first name, last name, email address, bank details, etc.) facilitates the steps of concluding the contract. The customer can therefore save their details by checking the "Save my details for next time" box.
If you do not need to modify the form and wish to continue your order, you must click on "Continue to shipping method".
To continue your order, you must finally click on "Continue to payment method" then "Place my order".
After payment on our secure server (see ''payment''), an acknowledgment of receipt will be displayed. This confirms the registration of your order and informs you that a confirmation email will be sent to you as soon as possible.
In the event of a risk related to product availability, we reserve the right to refuse an order for the same product beyond a certain quantity (greater than 100).
You have the ability at any time to identify and correct errors you made when entering your data. If you discover an error after the contract has been concluded, you must contact us.
Section 2 - Terms of archiving and accessing the contract
We will archive contracts, purchase orders, and invoices on a reliable and durable medium.
You have the right to access these documents for orders equal to or greater than €120.
Section 3 - Legal and contractual guarantees
- Legal Guarantees
In accordance with the legal provisions in force relating to the conformity of the goods with the contract, regarding hidden defects (available in Appendix 1 of these conditions), we will refund, repair, or exchange any product that is apparently defective, damaged, or does not correspond to your order.
We will also refund the full return costs upon simple presentation of supporting documents (photo, video, etc.).
In such cases, we invite you to read our Refund Policy.
- Responsibility
We do our utmost to satisfy you. We are responsible for the proper execution of these general conditions. Nevertheless, our liability cannot be engaged due to a fortuitous event, an act of God, the unforeseeable and insurmountable act of a third party to the contract, or the non-conformity of the product with foreign legislation in the event of delivery to a country other than France.
Section 4 - Delivery times, costs, and terms
- Delivery Terms
We will deliver the products to the address indicated in the order form.
We will deliver at the latest by the date indicated in your order confirmation message (17 to 21 business days).
In case of delivery delay, we will inform you by email as soon as possible and propose a new date.
In case of unavailability of the ordered product, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.
- Delivery charges
Shipping costs vary depending on the products.
- Delivery tracking
You can contact us by email for any questions regarding your delivery.
Nevertheless, we remind you that we offer the service: "Order Notification" which gives you real-time notifications regarding the status and progress of your order (On average, 1 notification every 2 days).
Section 5 - Price
The prices of our products are indicated in euros, inclusive of all taxes.
You must also verify the possibilities of importing or using the products you order from us in the destination country.
Section 6 - Payment methods and security measures
We only collect your payment at the time of shipment. You can therefore freely cancel your order as long as it has not been handed over to our carrier for shipment. Once your order is handed over for shipment, an email will inform you that we will collect your payment.
Nevertheless, it can sometimes happen that payment is collected upon conclusion of the contract.
- Payment methods
You have several payment methods available to pay for your purchases on FILOUCAT
- Either by credit cards: Visa, MasterCard, American Express, other debit cards:
Payment is made on the secure banking servers of our partners STRIPE. This means that no banking information concerning you passes through our site.
Payment by credit card is therefore perfectly secure; your order will be registered and validated upon acceptance of payment by the bank you have chosen.
- Security
Payments via our site are subject to a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against potential intrusion, we do not store credit card numbers on our computer servers.
Section 7 - Satisfaction or refund: terms for exercising the right of withdrawal
In accordance with legal provisions, within 14 days following receipt of your product, you can exercise your right of withdrawal. You do not have to provide reasons or pay any penalty. With the exception of return costs, which remain at your expense, we will refund all sums paid no later than 30 days following your withdrawal. Upon our proposal, you may also opt for another refund method.
In accordance with legal provisions, the right of withdrawal cannot be exercised for products custom-made according to the consumer's specific specifications or for audio, video recordings, or computer software unsealed by the customer.
Section 6 - The contract and price validity period.
Products remain the full property of FILOUCAT until full payment is received by PayPal or Stripe.
Our price offers are only valid within the dual limits of the validity period of the offer concerned and available stock.
Our offers of goods and prices are valid if they appear online on the site on the day of the order
Section 7 - Applicable Law/Competent Jurisdiction
These terms and conditions are governed by French law.
In the event of a dispute concerning the merits or the form, only French courts shall have jurisdiction.
Section 8 - Contact Us/After-sales service
If you wish to contact us, our customer service is available at the following address: contact@filoucat.com
Section 9 - Personal information
We collect your personal information for the management of your orders and the follow-up of our commercial relations.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, delete, rectify and oppose personal data concerning you. Simply write to us online at Customer Service, indicating your first name, last name, email address, address and, if possible, your customer reference. (See "Privacy Policy")
Section 10 - Supplier & Owner Agreement
a.The supplier and the owner of the online store are each referred to as "party" or both as "parties";
- The supplier manufactures and supplies various products;
c.The owner of the online store operates one or more websites that facilitate the search, purchase and payment of various products from various suppliers;
d.The parties wish to set up a dropshipping cooperation, which is a retail fulfillment method in which the online store owner does not keep goods in stock but directly transfers end-customer orders and shipment details to the supplier, who then ships the goods directly to the end customer;
The owner of the online store will act, within the framework of its aforementioned activity, as an intermediary, facilitating the purchase and payment of the supplier's products by end customers. The supplier will ship these products directly to the buyer. The owner of the online store will therefore not receive the products and will therefore not import them, the owner of the online store only informing the supplier of the purchase orders that have been placed;
f.In addition, the owner of the online store acts as a representative of the end customers and will therefore be their main point of contact: The owner of the online store will make payment on behalf of the end customer and will handle returns of purchased products on behalf of the end customers.
Appendix 1: Provisions of the French Consumer Code concerning the legal guarantee of conformity
Article L211-4
The seller is liable for delivering goods that conform to the contract and for any defects in conformity existing at the time of delivery.
It is also liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter was carried out by it under the contract or under its responsibility.
Article L211-5
To conform to the contract, the goods must:
1° Be fit for the purpose usually expected of similar goods and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, by the producer or by his representative, particularly in advertising or labeling;
2° Or present the characteristics defined by mutual agreement of the parties or be fit for any special purpose sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L211-6
The seller is not bound by the public statements of the producer or his representative if it is established that he was unaware of them and could not legitimately have been aware of them.
Article L211-7
Defects in conformity that appear within six months of delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.
The seller may rebut this presumption if it is incompatible with the nature of the goods or the alleged defect in conformity.
Article L211-8
The buyer is entitled to demand conformity of the goods with the contract. However, he cannot contest conformity by invoking a defect he knew or could not have been unaware of when he entered into the contract. The same applies when the defect originated in materials he himself supplied.
Article L211-9
In the event of a defect in conformity, the buyer chooses between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the importance of the defect. He is then obliged to proceed, unless impossible, according to the option not chosen by the buyer.
Article L211-10
If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded, as determined by experts.
The same option is available to him:
1° If the solution requested, proposed or agreed upon in application of Article L. 211-9 cannot be implemented within one month following the buyer's complaint;
2° Or if this solution cannot be implemented without major inconvenience for him, taking into account the nature of the goods and the use he seeks.
However, the resolution of the sale cannot be pronounced if the defect in conformity is minor.
Article L211-11
The application of the provisions of Articles L. 211-9 and L. 211-10 shall be free of charge for the buyer.
These same provisions do not preclude the award of damages.
Article L211-12
The action resulting from the defect in conformity is time-barred after two years from the delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the Civil Code or any other contractual or extra-contractual action recognized by law.
Article L211-14
The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the Civil Code.
Appendix 2: Provisions of the Civil Code concerning the guarantee against hidden defects
Article 1641
The seller is bound by the warranty against hidden defects in the sold item that render it unfit for the use for which it is intended, or that so diminish that use that the buyer would not have acquired it, or would have given only a lower price, had he known of them.
Article 1642
The seller is not bound by apparent defects of which the buyer could have satisfied himself.
Article 1642-1
The seller of a building to be constructed cannot be released, either before the acceptance of the works, or before the expiration of a period of one month after the taking possession by the purchaser, from apparent construction defects or conformity defects.
There will be no rescission of the contract or reduction of the price if the seller undertakes to repair.
Article 1643
He is liable for hidden defects, even if he was unaware of them, unless, in this case, he stipulated that he would not be bound by any warranty.
Article 1644
In the cases of articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or keeping the item and having part of the price refunded, as arbitrated by experts.
Article 1645
If the seller knew of the defects in the item, he is liable, in addition to refunding the price he received for it, for all damages to the buyer.
Article 1646
If the seller was unaware of the defects in the item, he will only be liable for the refund of the price, and for reimbursing the purchaser for the costs occasioned by the sale.
Article 1646-1
The seller of a building to be constructed is bound, from the acceptance of the works, by the obligations for which architects, contractors and other persons linked to the project owner by a contract for work are themselves bound in application of articles 1792, 1792-1, 1792-2 and 1792-3 of this Code.
These guarantees benefit successive owners of the building.
There will be no rescission of the sale or reduction of the price if the seller undertakes to repair the damages defined in articles 1792, 1792-1 and 1792-2 of this Code and to assume the guarantee provided for in article 1792-3.
Article 1647
If the item that had defects perished due to its poor quality, the loss is for the seller, who will be liable to the buyer for the refund of the price and other damages explained in the two preceding articles.
But the loss occurring by chance will be for the account of the buyer.
Article 1648
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, on pain of forfeiture, within one year following the date on which the seller can be released from apparent defects or conformity defects.
Article 1649 It does not apply to sales made by judicial authority.