Cancel my order – right of withdrawal

Cancel my order – withdraw online

You have 14 days from receipt to change your mind, without having to give a reason. Fill in this form: it is free, immediate, and you will receive an acknowledgement by email with the return address.

What happens next?

1. Within 24 hours you receive an email confirming your withdrawal and the return address.
2. You send the item back to us within 14 days. Return shipping costs are your responsibility.
3. We refund the full amount of your order, including the original delivery charge, within 14 days at the latest, to your original payment method.

Did your item arrive broken, faulty or not as described? That is not a withdrawal: email us directly at contact@filoucat.com, and we will cover the return costs.

See the full returns policy and the model withdrawal form